mposportFrequently Asked Questions

Account opening on mposport takes three steps. First, visit our registration page and provide your email address, phone number, and a password. Second, submit your KYC documents: a valid ID card (national ID, passport, or driver's license) and a selfie holding your ID. Our service team reviews these documents during business hours, typically within a few hours. Third, choose a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet) — and make your first deposit. You can place bets and play games while KYC verification is in progress, but withdrawals are held until approval. If you have questions about document submission, contact our support team during business hours.

Yes. We at mposport accept deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet virtual-account transfers. When you select a bank transfer as your deposit method, we generate a unique virtual-account number linked to your mposport account. Transfer your funds to that number from your personal bank account. The deposit typically appears in your mposport balance within a few minutes to a few hours, depending on your bank's processing time. For withdrawals, we process bank-transfer requests during business hours and send the funds to the bank account you registered during KYC verification. If a transfer does not arrive within the expected window, contact our support team with your transaction reference number.

We at mposport provide account-control tools in your account settings. You can update your email address, phone number, and password at any time. You can also view your transaction history, deposit and withdrawal records, and current balance. If you suspect unauthorized access, use the account-freeze option to lock your account immediately, then contact our support team to initiate recovery. We undertake to verify your identity and restore access during business hours. You can also request a password reset via the login page if you forget your credentials. For account-recovery requests or if you need to update your KYC documents, contact our support team during business hours in English or regional languages.

If a deposit does not appear in your mposport account within the expected time, first check your bank or e-wallet app to confirm the payment was sent. If the payment was deducted from your account but did not reach mposport, contact our support team with your transaction reference number and bank receipt. We will investigate and either credit your account or help you dispute the transaction with your bank. For withdrawals, if your request is not processed within the stated window, check your account status to confirm KYC verification is complete. If verification is pending, withdrawals are held until approval. If verification is complete and your withdrawal is delayed, contact our support team during business hours with your withdrawal request ID. We undertake to respond and investigate within one business day.

Our loyalty programme rewards active users on mposport with tier-based benefits. As you place bets and play games, you earn points. Points accumulate toward tier milestones: Bronze, Silver, Gold, and Platinum. Each tier unlocks benefits such as bonus offers, faster withdrawal processing, and dedicated support during business hours. Your tier status is visible in your account dashboard. Tier progression is based on your activity over a rolling period; if your activity decreases, your tier may adjust downward. We do not offer fixed bonus amounts or guaranteed returns — tier benefits are subject to terms and may change. For details on your current tier and available benefits, check your account or contact our support team during business hours.

Live-dealer tables on mposport feature real dealers and real cards or wheels, streamed from multi-camera studios. You play blackjack, roulette, baccarat, and Dragon Tiger against a live dealer in real time. Slot games are automated: you spin reels and outcomes are determined by a random number generator. Slots include titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer tables typically have higher minimum bets and lower house margins; slots have lower minimums and higher variance. Both categories are available on mposport. Choose based on your preference for interaction (live dealer) or simplicity (slots). Game rules, payout tables, and RTP (return to player) percentages are displayed in each game's info section.

Yes. We at mposport cover Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League, and other major football tournaments. Our sportsbook offers game information on match outcomes, goal totals, and player performance during scheduled fixtures. Odds update in real time as the match progresses. You can place bets before kickoff or during live play. Each fixture displays the current odds, match time, and available betting markets. If you are new to football betting, start with simple markets like match winner or total goals. For questions about specific fixtures or odds, contact our support team during business hours. We do not provide betting advice or predictions — you are responsible for your own decisions.

Our support team at mposport handles inquiries in English and regional languages during business hours. You can reach us via email, in-app chat, or phone. Response times vary depending on inquiry volume, but we undertake to respond to account-recovery and withdrawal requests within one business day. For urgent issues such as suspected unauthorized access, use the account-freeze option in your settings and contact support immediately. We do not offer customer support, but our team is available during standard business hours across multiple time zones to assist users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions. If you need support outside business hours, leave a message and we will respond when our team returns.

Our services on mposport are available only in jurisdictions where local law permits online gaming and sports wagering. Users are responsible for verifying that access to and use of mposport comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether mposport is available in your location, contact our support team during business hours. We undertake to operate transparently and to inform users of any legal restrictions that may apply. Access to mposport may be restricted or unavailable in certain regions; we recommend checking local regulations before opening an account. For compliance questions, see our Legal Notice and Terms and Conditions