mposport Platform Account Terms

We at mposport set out the terms under which you access our platform, open an account, and use our services. These terms apply to all users and cover account creation, deposits, withdrawals, gameplay, and dispute resolution. By accessing mposport, you agree to these terms and our privacy policy.

Our platform operates in supported jurisdictions only. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access to mposport complies with their own jurisdiction's law. We reserve the right to restrict or suspend access if we determine that a user's location or activity violates applicable regulations.

This page outlines your rights and obligations when you use mposport, how we handle your account, and what to expect from our support and dispute-resolution processes.

Account Opening and User Eligibility

Who can open an mposport account

To open an account on mposport, you must be of legal age in your jurisdiction and not prohibited by law from using online gaming platforms. We require you to provide accurate personal information during registration, including your full name, date of birth, email address, and phone number. You are responsible for keeping this information current. If any information becomes inaccurate, you must update it immediately via your account settings or contact our support team.

Know Your Customer (KYC) verification

We at mposport conduct KYC verification to comply with anti-money-laundering regulations and to protect our users. During account setup or before your first withdrawal, we may request identity documents (such as a national ID, passport, or driver's licence) and proof of address (such as a utility bill or bank statement). We process these documents securely and retain them only as long as required by law. If you do not provide requested documents, we may restrict your account or suspend withdrawal privileges.

Deposits, Withdrawals, and Account Balance

Deposit methods and processing

We at mposport accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are processed during business hours. E-wallet deposits typically complete within minutes; bank transfers may take longer depending on your bank's processing schedule. We do not charge deposit fees, but your payment provider may. Once your deposit is confirmed, funds are immediately available in your mposport account balance.

Withdrawal requests and processing windows

You can withdraw your account balance anytime during business hours via your registered payment method. Withdrawal requests are reviewed and processed in the order received. E-wallet withdrawals typically complete within one business day; bank transfers may take longer. We reserve the right to verify your identity before processing large withdrawals. If your account shows signs of suspicious activity, we may delay withdrawal processing pending investigation.

Account balance and entry fees

Your mposport account balance represents funds available for entries into games and draws. When you enter a game, your stake is deducted from your balance. If you win, your payout is credited to your balance. We do not charge account maintenance fees or inactivity fees. However, if your account remains inactive for 12 months, we may close it and transfer any remaining balance to a dormant-account reserve, subject to applicable law.

Gameplay, Disputes, and Jurisdiction

Game rules and entry terms

Each game category on mposport (slots, live-dealer tables, number games, esports markets) has specific rules and entry terms. We display these rules in the game lobby before you enter. By entering a game, you accept those rules. We at mposport use certified randomisation systems for all games. Results are final once published. We do not reverse or modify game outcomes except in cases of technical error, which we investigate and resolve on a case-by-case basis.

Dispute resolution and complaints

If you believe there is an error in a game result, a missing payout, or an unauthorised transaction, contact our support team immediately. We operate during business hours with multilingual coverage. Provide your account details, the game or transaction in question, and a description of the issue. We investigate complaints within one business day and respond with our findings. If you are not satisfied with our response, you may escalate your complaint to our management team for further review.

Jurisdiction and applicable law

mposport operates in supported jurisdictions only. Our services are available only where local law permits. We do not offer access to users in jurisdictions where online gaming is prohibited. By using mposport, you confirm that you are accessing our platform from a jurisdiction where such access is legal. We reserve the right to restrict or suspend your account if we determine that your location or activity violates applicable regulations.

Account suspension and termination

We at mposport may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or breach applicable law. Suspension may be temporary (pending investigation) or permanent. If your account is suspended, you cannot access your balance until the suspension is lifted or your account is closed. Upon account closure, we will process any remaining balance as a withdrawal to your registered payment method, subject to verification and applicable law.

Changes to these terms

We may update these terms at any time. Changes take effect when posted on this page. Continued use of mposport after changes are posted constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

These terms form the complete agreement between you and mposport regarding your use of our platform. If you have questions about these terms or need clarification on any policy, contact our support team during business hours. We are here to help.